Introducing Packages & Gift Cards — Sell More, Retain Longer
A powerful new way to generate upfront revenue and keep clients coming back — service packages, gift cards, QR delivery, and more.
What are Packages?
Packages come in two types. Each solves a different business need.
🗓 Service Package
A pre-paid bundle of a specific service. For example:
- 10-session Thai Massage Pack — client pays once, uses one session per visit
- Monthly Unlimited Massage — client pays a flat rate for unlimited massages in a month
- 6 Manicures — straightforward prepaid bundle
Service packages are always tied to a specific client. They track remaining uses automatically and even support rate limits (e.g. max 2 sessions per week).
🎁 Gift Card
A prepaid credit balance that can be applied toward any appointment. For example:
- A ฿2,000 gift card that a client uses to pay for different services over time
- A ฿5,000 gift card sold at reception as a gift for someone else
Gift cards have a unique code and can be issued to anyone — even someone who isn't yet in your client database.
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Why Use Packages?
- Cash flow upfront — you receive payment before the service is delivered
- Client retention — prepaid clients are far more likely to return and complete their pack
- Gift cards drive new clients — the recipient may never have visited before
- Less admin at checkout — no need to process a new payment every single visit
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How to Create a Package Template
Before you can sell a package, you need to create a template for it. Templates define the package — its name, type, price, and rules. You only do this once per package type; after that you can sell it as many times as you like.
- Go to Loyalty in your Dashboard and open the Packages tab
- Click Create Package
- Fill in the details:
For a Service Package:
- Name (Thai and English)
- Select which services are included
- Set the number of uses (or toggle Unlimited)
- Optionally set a rate limit (e.g. max 2 uses per week)
- Set a price and optional validity period
For a Gift Card:
- Name (Thai and English)
- Set the credit amount (e.g. ฿2,000)
- Set a price (can match the credit amount, or a discounted selling price)
- Optionally set a validity period
- Save. The template is now available to sell from the Add Sale screen.
You can create as many templates as you need — a "5-session pack", a "10-session pack", and a "฿1,000 gift card" can all coexist.
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How to Sell a Package
- Go to your Dashboard and click Add Sale (the shopping cart button at the top)
- Switch to the Packages tab
- Select the package template you want to sell
- For service packages: choose which client the package belongs to
- For gift cards: optionally link to a client, or leave unlinked to issue as a gift
- Choose the payment method and confirm
The package is now active and tracked in your system.
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Gift Cards — The Full Experience
After selling a gift card, JaaTime shows you a dedicated screen with everything you need to hand it over professionally.
### 📱 QR Code
Generated instantly. The recipient scans it with any phone camera to view their gift card page — no app required.
### 🖨 Print
One click opens a print-ready gift card layout you can print and hand to the buyer on the spot. Includes the business name, card value, expiry date, and QR code.
### 🔗 Copy Link
Share via LINE, WhatsApp, or email. Opens a branded page on your business's own domain (if you have a custom domain set up).
### 🔑 Copy Code
The 12-character code for manual entry when needed.
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The Gift Card Page
Every gift card gets its own dedicated page that anyone with the link can visit. It shows:
- Your business name and branding
- The remaining balance
- Expiry date (if applicable)
- Spending history — every time the card is used, it appears here
- A Book an Appointment button linking directly to your booking page
If you've set up a custom client portal domain (e.g. portal.yourspa.com), the gift card link is served from that domain — your brand, your URL, no JaaTime in sight.
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Redeeming a Gift Card at an Appointment
When a client arrives and wants to pay with a gift card:
- Open the appointment in your Dashboard
- Scroll to the Payment section and expand it
- Click Pay with Gift Card
- Either tap Scan QR Code and point your camera at the client's gift card, or type the code manually
- JaaTime validates the card and shows the remaining balance
- Enter the amount to deduct (or tap Max to use the full balance)
- Confirm — the card balance updates instantly
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Managing Sold Packages
All sold packages and gift cards are visible in Loyalty → Sold Packages. From there you can:
- View the full details of any package or gift card
- See the QR code and re-share the gift card link at any time
- Track usage history
- Cancel a package if needed
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Service Package Redemption at Online Booking
When a client with an active service package books online, JaaTime automatically detects it. At the verification step they're offered the option to use their package — or pay normally. No manual action required from staff.
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Frequently Asked Questions
Can I set an expiry date on packages?
Yes. Set a validity period on the template and every package sold from it will automatically calculate an expiry date from the purchase date.
What if a gift card has more credit than the appointment costs?
The remaining credit stays on the card for the next visit.
Can a gift card cover multiple appointments?
Yes — it works like a wallet. Deduct what you need each time, and the balance carries over.
Can I cancel a gift card?
Yes, from Loyalty → Sold Packages. Cancelling prevents any further redemptions.
Can a client check their gift card balance themselves?
Yes. The QR code or link takes them to their gift card page showing current balance and spending history — no login needed.
Can a client link a gift card to their portal account?
Yes. In the Client Portal under Rewards, there is a "Link Gift Card" button. The client enters the code to attach it to their account for easy tracking.